PT Bank Rakyat Indonesia (Persero) Tbk. 2023 Annual Report 14 Our Best Contribution As of September 13, 2021, Ultra Micro Holding has been operating for 2 (two) years with very encouraging results. Ultra Micro Holding successfully served more than 37 million MSME customers, growing 4,68% year-on-year (yoy), with total outstanding loans and financing reaching IDR611,2 trillion, an increase of 11,10% yoy. BRI (focusing on individual customer loans) succeeded in disbursing loans with an outstanding amount of IDR496,69 trillion to 14.0 million debtors. On the other hand, Pegadaian, with its focus on pawning, succeeded in recorded a total outstanding amount of IDR67.6 trillion to 7.7 million debtors. Meanwhile, PNM, with its group financing through Mekaar, succeeded in recorded an outstanding IDR42.0 trillion to 15,1 million debtors. Ultra Micro Holding Development Throughout the Ultra Micro Holding journey, the quality of financing has been well maintained through several things as follows: 1. Applying prudential principles in granting loans, efforts made to improve loans quality include implementing a loans granting process involving data analytics to strengthen credit scoring and early warning systems. 2. Increasing the capabilities of marketers as financial advisors to assist Ultra Micro customers. 3. Providing education to Ultra Micro customers through several empowerment programs.
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