Consumer protection 65 Data 83.62 Collaboration 86.11 Technology 85.29 Cyber Security 82.5 Governance 75 MR 80 Governance 86.46 Digital Maturity IT Maturity BRI Digital Maturity 2023 80.50 BUMN Targets:3/5 IT Maturity BRI 2023: 4.66/5 Build, Acquire & Implement Deliver Service & Support Align, Plan & Organize Monitor, Evaluate & Assets 4.76 4.59 4.57 4.59 Evaluate, Direct & Monitor 4.77 40 control objectives 100% 80.50% 19.50% Development of Information Technology Services Access BRImo abroad BRI always innovated to improve services and provide a good user experience for customers, not only at home but also abroad. Through the BRI account opening feature abroad via BRImo, Diaspora and/or Indonesian Migrant Employee could easily carry out financial transactions using their local cellphone number/SIM Card. As an initial stage of launching this service, it accommodated BRI account openings using mobile numbers from Japan, South Korea, Hong Kong, USA, Saudi Arabia, UAE, Kuwait, Malaysia, Taiwan, Singapore, Timor Leste and continued to increase in the future. Apart from that, BRI also expanded cross-border transaction services through the International Transfer feature and the use of QRIS abroad. The International Transfer feature made it easy to send money from rupiah savings immediately converted into foreign currency according to the needs of recipients abroad. Meanwhile, the use of QRIS abroad, in its initial stages in Singapore, made it easier for BRImo users to make payments at merchants without the hassle of currency conversion. Open Ecosystem BRI also expanded its services through collaboration with third parties to make it easier for people to access banking facilities without being tied to BRI’s channels. Since 2019, through the launch of BRIAPI, BRI carried out its role in improving the digital ecosystem and financial inclusion throughout Indonesia. BRIAPI innovation development continued to be carried out in various aspects, one of which was the number of API products offered. In 2023, there were 123 Open API products that could be integrated, an increase of 112 products compared to the end of 2022. This made BRI the largest provider of Open API products in Indonesia, with details of 20 Transactional Open API products, and 103 Informational Open API products implemented more than 23 types of digital ecosystems with more than 1,000 total partners. In 2023, BRIAPI’s performance experienced an increase in sales volume of 43% compared to 2022. Meanwhile, fee based income (FBI) and the number of transactions generated by BRIAPI increased by 126% and 112% respectively during 2023. PT Bank Rakyat Indonesia (Persero) Tbk. 2023 Annual Report 426
RkJQdWJsaXNoZXIy NTM2MDQ5