Human Capital PERFORMANCE SUMMARY OF HUMAN CAPITAL DIRECTORATE Throughout 2023, BRI Human Capital had a strategic theme of “Strong Employee CAPABILITIES to Increase Business Productivity in CASA & Retail Banking”, this theme is in line with BRI’s annual theme, namely “Strengthening Retail Banking capabilities”. The implementation of this theme is realized in the Main Focus of BRI Human Capital 2023, namely Capability, Productivity, Synergy of the BRI Group as well as Implementation of Environmental, Social and Governance (ESG) and People Analytics. To realize this main focus, several initiatives have been implemented, including: • Capability Refining resourcing strategy, rejuvenating marketers, increasing capabilities through various ftocused education, reviewing and refining career and corporate title policies. • Productivity Pinca Metropolitan debriefing/onboarding program, performance bootcamp to manage workers with poor performance, improving the wage structure and program for giving shares to workers. • BRI Group Synergy Carrying out an assessment of human capital maturity in the BRI Group, preparing a roadmap for the human capital management work program in the BRI Group as well as the BRI Group HC General Policy (Human Capital General Policy). • ESG, Systems and People Analytics Declaration of Respectful Workplace Policy (RWP) as a form of human capital support for ESG, improving human capital applications (BRILiaN Apps & BRiSMARTVerse) and optimizing people analytics as a study for decision making. Through these various focuses, employee engagement results for BRI workers have increased, from 3.48 on a scale of 4 in 2022 to 3.49 in 2023, as well as a decrease in employee turnover rate from 1.49% in 2022 to 1.28% in 2023. BRI’s Human Capital is committed to continuing to transform by always aligning human capital strategies with the Company’s business developments and continuing to strive to provide a work environment that is mutually respectful, free from discrimination to maintain productivity while employees work. PT Bank Rakyat Indonesia (Persero) Tbk. 2023 Annual Report 400
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