PT Bank Rakyat Indonesia (Persero) Tbk. 2023 Annual Report 2 One of the Company’s visions is to become a “Champion of Financial Inclusion” by 2025. To realize this vision, BRI is penetrating financial products and services in the micro and ultra-micro segments. BRI implements a hybrid bank concept that combines digital and physical services (conventional banking services) to expand reach. The company’s efforts to provide convenience for the public in accessing BRI’s financial services include the BRILink Agent service, the BRImo super app, and the SENYUM co-location (Ultra Micro Service Center). BRI also continued to spur the development of AgenBRILink services to encourage inclusion and services closer to the community. The number of AgenBRILink increased by 24.6% YoY to 627 thousand agents with transaction volume reaching IDR1,298 trillion or growing 13.5% YoY. Currently AgenBRILink services reached 58,896 villages in all corners of Indonesia, or covered at least 77% of the total villages in Indonesia. Annual Report 2022 Reach Further, Provide Solution, Grow Better and Stronger BRI continued to carry out a strong commitment to digital transformation to provide easy public access to banking services. One of them was through Super Apps BRImo which received a positive response from the community. This was shown by the volume of financial transactions through BRImo which had more than doubled to IDR2,669 trillion, with the number of transactions reaching 1.83 billion transactions, and BRImo users also shot up 68.46% Year on Year (YoY) to 23,85 million users. In addition, efforts to expand its reach were also carried out through the Ultra Micro Holding between BRI (as the holding company) and PT Pegadaian and PT Permodalan Nasional Madani (PNM). One year after its establishment, Holding Ultra Micro has successfully integrated more than 34 million ultra micro customers to obtain formal financial services. SENYUM colocation services (Ultra Micro Service Centers) until the end of 2022 have reached 1,013 locations. Thus, through a hybrid bank strategy that makes BRI’s services more extensive and provides convenience, encouraging BRI’s business to continue to grow and become more resilient. Theme Continuity
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